Remote, phone and on-site support for users, devices, servers and applications, with plans tailored to each organisation.
We turn day-to-day IT into a predictable service. Our team resolves incidents, supports users and anticipates needs to reduce downtime and keep operations running smoothly.
MicroDrive provides IT support to individuals and businesses through two complementary plans.
The service can range from resolving individual incidents to the ongoing management of the IT environment, with priorities and response times tailored to operations.
A bundle of hours valid for one year or until fully used. Work is carried out on request, allowing clients to use the hours for occasional needs.
Ongoing support to keep the business running normally. Monthly hours are used proactively for maintenance and prevention.
Response times depend on the selected plan. Talk to us to identify the best option for your situation.
Practical information about our plans and how support is provided.
Time Support is for occasional assistance provided when requested. 360 is for organisations seeking continuous support: MicroDrive checks backups, updates, protection and overall system health before problems arise.
Both plans cover desktops, laptops, servers, networks and peripherals. Contracted time can be used for anything from printer setup to server work, with no distinction by equipment type.
We support the main operating systems in use, including Microsoft Windows, macOS and Linux. Each request is assigned to a technician experienced in the relevant technology.
Remote support allows work to begin much faster than an on-site visit. Technical time is counted in the same way, but many incidents can be resolved immediately, significantly reducing user downtime.
Download the application indicated by our technician. Run it only while in contact with MicroDrive and never share access codes with third parties.
We listen to the need, analyse the environment and identify priorities.
We present a clear, properly sized solution with defined next steps.
We execute carefully, communicate closely and minimise impact.
We validate results, document the work and remain available for future needs.
